Privacy Policy

At Mr. Tom's Magic Towel, the privacy and security of our customers and visitors are of paramount importance. We are committed to protecting the data you share with us. This privacy policy explains how Mr. Tom's Magic Towel processes information that can be used to directly or indirectly identify an individual (“Personal Data”) collected through the use of its website.

Any information stored by Mr. Tom's Magic Towel is treated as confidential.  All information is stored securely and is accessed by authorized personnel only. Mr. Tom's Magic Towel implements and maintains appropriate technical, security, and organizational measures to protect Personal Data against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft, or disclosure.  If you wish to inquire about your Personal Data that may have been collected by Mr. Tom's Magic Towel, we recommend that you contact us at

  1. Collection and use

2.1. General

The following sections cover the specifics of each of the three groups from which data is collected from Website Visitors.

2.2 Website Visitors

If you are a Visitor to our website only, and not a Respondent to a survey or a user of our platform, then this section is relevant for you.

By visiting this website, you consent to the collection and use of your Personal Data as described herein.  If you do not agree with the terms set out herein, please do not visit this website.  If required by applicable law, we will seek your explicit consent to process Personal Data collected on this website or volunteered by you. Kindly note that any consent will be entirely voluntary.  However, if you do not grant the requested consent to the processing of your Personal Data, the use of this website may not be possible.

Mr. Tom's Magic Towel may collect, record and analyze information of Visitors to its website.  We may record your IP address and use cookies. Mr. Tom's Magic Towel may add information collected by way of pageview activity.  Furthermore, Mr. Tom's Magic Towel may collect and process any Personal Data that you volunteer to us in our website’s forms, such as when you register for events or sign up for information and newsletters.  If you provide Mr. Tom's Magic Towel with your social media details, Mr. Tom's Magic Towel may retrieve publicly available information about you from social media.

Such Personal Data may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Mr. Tom's Magic Towel products, and certain information about the company you are working for (company name and address), as well as information as to the type of relationship that exists between Mr. Tom's Magic Towel and yourself.

Mr. Tom's Magic Towel gathers data about visits to the website, including numbers of Visitors and visits, Geo-location data, length of time spent on the site, pages clicked on, or where Visitors have come.

2.2.1 Purpose of processing personal data

Mr. Tom's Magic Towel uses the collected data to communicate with Visitors, to customize content for Visitors, to show ads on other websites to Visitors, and to improve its website by analyzing how Visitors navigate its website.

2.2.2 Sharing personal data

Mr. Tom's Magic Towel may also share such information with service vendors or contractors in order to provide a requested service or transaction or in order to analyze the Visitor behavior on its website. Mr. Tom's Magic Towel will not process Personal Data of Respondents for other purposes or by other means than instructed by its Users.

2.2.3 Cookies

Cookies are small pieces of information sent by a website to a Visitor’s hard disk.  Cookies cannot be used to run programs or deliver viruses to your computer.  By continuing to visit the website, you agree to the placement of cookies on your device.  If you choose not to accept our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.  We may also place cookies from third parties for functional and marketing purposes.

2.2.4 Links to other sites

Please be aware that while visiting our site, Visitors may follow links to other sites that are beyond our sphere of influence. Mr. Tom's Magic Towel is not responsible for the content or privacy policy of these other sites.

2.3 Users

2.3.1. General

In order to provide services to its Users, Mr. Tom's Magic Towel collects certain types of data from them.  Furthermore, Mr. Tom's Magic Towel's Users collect information from Respondents when they produce and distribute surveys.  This section will describe how these two types of data are collected and used by Mr. Tom's Magic Towel as well as geographical differences that affect this policy.  Data entered or transferred into Mr. Tom's Magic Towel by Users such as texts, questions, contacts, media files, etc., remains the property of the User and may not be shared with a third party by Mr. Tom's Magic Towel without express consent from the User.

2.3.2 Collection of User data

During a User’s registration and later on Mr. Tom's Magic Towel's platform, they provide information such as name, company name, email, address, telephone, credit-card number, and other relevant data.  This information is used by Mr. Tom's Magic Towel to identify the User and provide them with support, services, mailings, sales, and marketing actions, billing, and to meet contractual obligations.

Mr. Tom's Magic Towel Users can at any time access and edit, update, or delete their contact details by logging in with their username and password to Mr. Tom's Magic Towel's platform. Mr. Tom's Magic Towel Users may create more Users with different privilege levels within their account.  It is the responsibility of the User that creates other User accounts, to choose the level of access each User should have. Once these new Users log into Mr. Tom's Magic Towel, they meet the definition of User in this policy. Mr. Tom's Magic Towel will not retain User data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.

2.3.3. Geographical location

Mr. Tom's Magic Towel offers a number of data regions.  A Mr. Tom's Magic Towel “Data Region” is a set of data centers located within a defined geographical area where User and Respondent data is stored. Personal Data is not transmitted between Data Regions. For Visitors or third parties with accounts in the Data Regions: United States of America (US), Canada, and all Personal Data is processed solely in the respective country. For Users with accounts in our Asia Pacific Data Region, all Personal Data is processed in Singapore. Processing in the European Economic Area (EEA)

For Users with accounts located in Mr. Tom's Magic Towel's European Data Region, all processing of Personal Data is performed in accordance with privacy rights and regulations following the EU Directive 95/46/EC of the European Parliament and of the Council of 24 October 1995 (the Directive), and the implementations of the Directive in local legislation. From May 25th, 2018, the Directive and local legislation based on the Directive will be replaced by the Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, known as the General Data Protection Regulation (GDPR), and Mr. Tom's Magic Towel's processing will take place in accordance with the GDPR. Controller

Mr. Tom's Magic Towel processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR:

The Mr. Tom's Magic Towel entity with which you as a User entered an agreement when using Shopify’s platform, will be the Controller for User data, as outlined above in the “Collection of User data” section.

All data collected by Mr. Tom's Magic Towel Users through surveys will be stored exclusively in secure hosting facilities provided by Shopify Web Services. Mr. Tom's Magic Towel has a data processing agreement in place with its provider, ensuring compliance with the Directive. All hosting is performed in accordance with the highest security regulations. All transfers of data internally in the EEA are done in accordance with this data processing agreement. Processing in the United States Of America (US)

For Users with accounts in the Mr. Tom's Magic Towel US Data Region, Mr. Tom's Magic Towel processes data solely in data centers located in the US. Mr. Tom's Magic Towel has adopted reasonable physical, technical and organizational safeguards that substantially mirror the EU safeguards against accidental, unauthorized, or unlawful destruction, loss, alteration, disclosure, access, use, or processing of the User’s data in Mr. Tom's Magic Towel's possession. Mr. Tom's Magic Towel will promptly notify the User in the event of any known unauthorized access to, or use of, the User’s data.

All data collected by Mr. Tom's Magic Towel Users through surveys will be stored exclusively in secure hosting facilities provided by Shopify Web Services. Mr. Tom's Magic Towel's contract with its hosting provider ensures that all hosting is performed in accordance with the highest security regulations. Mr. Tom's Magic Towel's policy is to protect and safeguard any personal information obtained by Mr. Tom's Magic Towel in accordance with United States state or federal laws governing the protection of personal information and data.  Accordingly, Mr. Tom's Magic Towel adheres to practices and policies that aim to safeguard the data.


  1. Retention and deletion

Mr. Tom's Magic Towel will not retain data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable state and federal laws or regulations.

  1. Acceptance of these Conditions

We assume that all visitors to our website read this document and agree to its contents. If you do not agree with this privacy policy, then you should refrain from using our website.  We reserve the right to change our privacy policy as necessity dictates. Continued use of the Mr. Tom's Magic Towel website after having been informed of any such changes to these conditions implies acceptance of the revised privacy policy.  his privacy policy is an integral part of Mr. Tom's Magic Towel's terms of service.

  1. Our Legal Obligation to Disclose Personal Information

We will reveal a user’s personal information without his/her prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact, or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Mr. Tom's Magic Towel or to others who could be harmed by the user’s activities, or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose personal information when we have good reason to believe that this is legally required.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at

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