FAQ

Brand

 

Why was Mr. Tom's Magic Towel created?

Mr. Tom's Magic Towel was created by a cat mom of two - a queen and her baby tom cat. Cat mom was attending law school at the time when she completely forgot to bathe her queen for almost one year...ok...almost two years! Mr. Tom's Magic Towel was designed to help pet parents who have stressful experiences bathing their pets or are busy-bees but want to give their pets a thorough cleanse using safe, non-toxic, and pH-balanced ingredients.

 

Product

 

What is Mr. Tom's Magic Towel?

A compressed towel that is formulated with a lick-able, rinse-free shampoo. When added to water, the towel will expand and bubble into a rich lather that cleans dirt, oil, and bacteria from your furry friend's hair and skin. After cleansing, just towel dry and your pet will feel happy, fresh, and clean!

What are the ingredients?

Purified water (aqua), propanediol (preservative), cocamidopropyl betaine (cleanser), alkyl polyglucoside (cleanser), sodium lauroyl sarcosinate (cleanser), sodium cocoyl glutamate (cleanser), glyceride (moisturizer), caprylhydroxamic acid (preservative), allantoin (moisturizer), glycerin (moisturizer), lavandula anguvstifolia (lavender), citric acid (antioxidant), omega-3 fish oil

What are the benefits of our ingredients?

Some shampoos are made with sulfates such as sodium lauryl sulfate or sodium laureth sulfate - which makes for a great foaming agent but it may strip away too much oil from your pet's hair leaving it dry and unhealthy. Mr. Tom's Magic Towel is made without sulfate and contain carefully-selected ingredients that create a lathering effect without stripping away the natural oils and moisture in your furry friend's hair.

The formula is also made without formaldehyde or formaldehyde-releasing preservatives which can cause skin irritation and have harmful effects on our health. 

Not to mention, the formula is pH-balanced which prevents the thin layer of your pet's skin from being damaged. This allows your pet's skin to retain its moisture and ability to help fight bacteria and fungal infections!

Mr. Tom's Magic Towel formula is also free of parabens, alcohol, dye, and harsh chemicals. Most importantly, the formula is non-toxic for pets - especially your tiny tiger.

​Oh yes! It contains Omega-3 fish oil adds shine and protection to your pet's hair!

What is the material and size of the magic towel?

100% Viscose Rayon (9.8 in x 11.8 in)

Actual size of the towels may vary by a few centimeters due to the nature of the products. In the manufacturing process, the fabric may shrink or expand.

Is Mr. Tom's Magic Towel reusable?​

Number of times the that the towel may be reused will vary depending on its previous use.

Shipping

 

Do you offer free shipping?

When you spend $29 and over, shipping is on us! Standard shipping is $1.95 on orders below $29. Expedited shipping is $13.

Where do you ship?

Shipping is available domestically and internationally. Shipping cost for international orders will depend on the shipping destination.

How soon can I receive my order?

Orders will be processed and shipped within 1-2 business days. Standard shipping is estimated to take about 2-8 business days to arrive. Expedited shipping is estimated to take about 1-3 business days to arrive. 

 

Return & Exchanges

 

What is your refund or exchange policy?

Customer happiness is out top priority! ​We are happy to process a return or exchange within 30 days upon receiving your order. We ask that the items are returned unused and in original packaging to receive a full refund. Open or used items may not be accepted. 

 

Customer Service

 

How do I contact customer service?

Please contact info@mrtomsmagictowel.com for any other inquiries you may have or even just to say hi! We will respond within 48 hours and do our best to make you and your pet a happy family!